Equine Performance Center at 5590 Northwest Highway 225 in Ocala, Florida

Customer Reviews about Equine Performance Center

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  I've thought a long time about this review and now I'm taking the time to do this. My horse was at the Sanctuary facility this year, and most people would agree that it is a beautiful center with great options to help your horse. With any business, the people that you employ can make or break your success. I did not have a good experience with the managers of the facility. When I specifically asked that my horse NOT be handled in a specific manner, IT FELL ON DEAF EARS. It was requested upon drop off and while I was there. For the safety of the staff and my horse, an incident occurred that surprisingly did not kill my horse or the manager of the facility. It would be helpful if the past and current managers would hear the concerns of the client and respect them. Not returning phone calls and leaving a client to feel "less than" is not a way to managing someone else's business. I hope the owners of this wonderful facility can find the appropriate staff who are mature, business savvy, and respectful to the client and their animals. I give the facility 5 stars, but was pressed to even give the managers two.
  October 23, 2017

  by horserider0815
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  The staff at Equine Performance Center (EPC) is Amazing! Smiling faces and always willing to help :) They truly love what they do and want to provide a safe and clean environment while their patients receive treatment services and therapies for conditioning or recovering from an injury... They are here to help you and your horse or dog - ask them how today :)
  August 04, 2017

  by Katherine O'Brien
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  1. The correct use of a line on a horse's tail while swimming is not to hold the horse back but to hold up (providing upward support to) the horse's rear end to prevent the horse from sinking and thereby drowning. When instructed to use a line on my horse's tail this instruction was ignored with the red-herring argument that holding him back would cause chiropractic problems. Again, the goal is to hold UP his rear end (up is not back, 'up' being a more upward support while 'back' being force only in a rearward direction) to prevent his rear end from sinking which prevents the horse from sinking & drowning. UP is not BACK. UP and BACK are two separate words with two separate meanings. With no tail line my horse sank and almost died. This would have been prevented with a tail line. This was blamed on a chiropractic problem and epm. The chiropractor visited and said he had no chiropractic problem. The epm test was negative. There will NEVER be any end in any way whatsoever in the literally endless stream of variety of reasons given in Ocala for ignoring an owner's instructions. 1000 years from now, an owners instructions in Ocala will still be ignored. Perhaps rubbing the skin off behind his chin with the specific headgear equipment used while swimming also decreased my horse's desire to move forward. 2. Hitting is contact that causes pain. It was agreed that there would be no hitting of my horse. My young horse has loaded on a trailer many times with a lead line snapped to the bottom ring of the halter with no chain. I never use a chain and have never used a chain on him. He always quietly walked onto the trailer and had lately not even paused while walking onto the trailer. The handler (Mike) saw fit to use loading as a moment for a HARD jerk on the chain that the handler had wrapped around my horses head from top right down to right nose then over the nose to the left. This obviously produced pain. My horse flipped over backwards and fell on the ground. Horses often die from this. 3. So, lets recap: My instruction to use a tail line to hold UP (not back) my horse's rear end was ignored and my horse almost died. My instruction to not utilize pain was ignored and my horse almost died. Thats two incidents of my instructions being ignored which resulted in two near-death incidents. Who is the expert here? It's not the individuals who's actions resulted in near death incidents. Perhaps it is the individual who's instructions if followed would have avoided the near death incidents which happened within two short weeks. I ask who is the expert here because one of the infinite variety of 'reasons' given in Ocala for always ignoring the Owners instructions is that the owner is not an expert. All evidence considered and relatively speaking, I Am The Expert. It is true, there are many owners that avoid the effort involved in understanding the consequences of actions taken with horses and those owners will have to explain that to God who is not taking flimsy answers. But it is not every owner, and in this case ignoring my instructions was disaster in rapid fire succession. Perhaps I should apologize for apparently being about 1000 times more wise than I must look. This may be a consequence of manners combined with 5 decades studying horses, manners being sadly so rare in the overall horse world that management mis-identified it as idiocy, the difference of course being that my horse will never return to 'The Sanctuary'. Management (the decision makers) should have acted as instructed per the Expert Owner. On the upside, the non-decision-maker Ladies assisting horses in the horses' daily lives (mucking, feeding, holding and leading) are true Ladies in the very best sense of the word, are rare experts, well-mannered, and when I am taking on a crew I would love to hire them for my own stable. The non-decison-maker Ladies are literally worth far more than their weight in gold considering the millions of dollars in purses and stud fees obtainable by the top equine stars of racing.
  February 24, 2017

  by look
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  Equine Performance Center is a state of the art facility with a friendly knowledgeable staff. The change of Management in the last 4 months has made a HUGE difference, I have only heard fantastic things, the reviews from the prior staff do not apply to the new staff in any way, shape, or form. Dr. Rullan is so personable and patient with all of his clients, I highly recommend Equine Performance Center!
  January 20, 2017

  by Sara Powell

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